Terms of Service

Last updated: January 2, 2025

1. Acceptance of Terms

By accessing and using Clarity Maestro ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Clarity Maestro is an AI-powered operations management platform designed specifically for sign manufacturing businesses. Our service includes but is not limited to:

  • AI-powered design assistance and automation
  • Automated quote generation and project management
  • Inventory management and supply chain optimization
  • Quality control and manufacturing analytics
  • Customer relationship management tools
  • Mobile and web-based access to platform features

3. User Accounts and Registration

To access certain features of the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your password and account
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use of your account

4. Subscription Plans and Billing

4.1 Subscription Plans

Clarity Maestro offers multiple subscription plans (Starter, Teams, Enterprise) with different features and user limits. Current pricing and plan details are available on our pricing page.

4.2 Billing and Payment

  • Subscription fees are billed in advance on a monthly or annual basis
  • All fees are non-refundable except as required by law
  • We reserve the right to change our pricing with 30 days' notice
  • Failure to pay fees may result in service suspension or termination

4.3 Free Trial

We offer a 14-day free trial for new users. No credit card is required for the trial period. At the end of the trial, you must subscribe to continue using the Service.

5. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights of others
  • Upload malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to our systems
  • Use the Service for any illegal or unauthorized purpose
  • Interfere with or disrupt the Service or servers
  • Create multiple accounts to circumvent plan limitations

6. Data and Privacy

6.1 Your Data

You retain ownership of all data you upload to or create within the Service. We do not claim ownership of your business data, designs, or customer information.

6.2 Data Security

We implement industry-standard security measures to protect your data, including encryption, secure data centers, and regular security audits.

6.3 Data Processing

We may process your data to provide and improve our Service, including using AI and machine learning technologies to enhance features and functionality.

7. Intellectual Property

7.1 Our IP

The Service, including all software, algorithms, designs, and content, is owned by Clarity Maestro and protected by intellectual property laws.

7.2 Your IP

You retain all rights to your original content and designs created using our Service. You grant us a limited license to host and process your content to provide the Service.

8. Service Availability and Support

8.1 Uptime

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.

8.2 Support

Support levels vary by subscription plan. All plans include email support, with higher tiers receiving priority phone and chat support.

9. Termination

9.1 Termination by You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

9.2 Termination by Us

We may suspend or terminate your account for violation of these terms, non-payment, or other reasonable cause with appropriate notice.

9.3 Data Retention

Upon termination, we will retain your data for 30 days to allow for account reactivation. After this period, data may be permanently deleted.

10. Disclaimers and Limitations

10.1 Service Disclaimer

The Service is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

10.2 Limitation of Liability

Our liability is limited to the amount you paid for the Service in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

11. Indemnification

You agree to indemnify and hold harmless Clarity Maestro from any claims, damages, or expenses arising from your use of the Service or violation of these terms.

12. Changes to Terms

We may update these terms from time to time. We will notify users of material changes via email or through the Service. Continued use after changes constitutes acceptance of new terms.

13. Governing Law

These terms are governed by the laws of [Jurisdiction] without regard to conflict of law principles. Any disputes will be resolved in the courts of [Jurisdiction].

14. Contact Information

For questions about these Terms of Service, please contact us at:

  • Email: legal@claritysigns.io
  • Address: [Company Address]
  • Phone: [Company Phone]

15. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Questions?

If you have any questions about these Terms of Service, please don't hesitate to contact our legal team at legal@claritysigns.io.