Privacy Policy

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Name and email address
• Company name and business information
• Phone number (optional)
• Billing address and payment information
• Account preferences and settings

1.2 Business Data

Through your use of our platform, we may process:

• Project and design files
• Customer and client information you input
• Inventory and material data
• Financial information (quotes, invoices, costs)
• Production and manufacturing data
• Communication records within the platform

1.3 Usage Information

We automatically collect information about how you use our service:

• Log data (IP address, browser type, pages visited)
• Device information (operating system, device type)
• Feature usage and interaction patterns
• Performance metrics and error reports
• Session duration and frequency of use

1.4 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns and improve our service
• Provide personalized experiences

2. How We Use Your Information

2.1 Service Provision

• Provide and maintain the Clarity Maestro platform
• Process your business data through our AI systems
• Generate quotes, manage projects, and facilitate operations
• Provide customer support and technical assistance
• Process payments and manage billing

2.2 Service Improvement

• Analyze usage patterns to improve features
• Train and improve our AI algorithms (using aggregated, anonymized data)
• Develop new features and functionality
• Optimize platform performance and reliability

2.3 Communication

• Send service-related notifications and updates
• Provide customer support responses
• Share important security or policy updates
• Send marketing communications (with your consent)

3. Data Sharing and Disclosure

3.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information or business data to third parties for marketing purposes.

3.2 Service Providers

We may share information with trusted service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Customer support services
• Analytics and performance monitoring
• Email and communication services

All service providers are contractually bound to protect your data and use it only for specified purposes.

3.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate potential violations of our terms

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

4. Data Security

4.1 Security Measures

We implement comprehensive security measures including:

• End-to-end encryption for data in transit and at rest
• Multi-factor authentication options
• Regular security audits and penetration testing
• SOC 2 Type II compliance
• Secure data centers with physical access controls
• Employee security training and background checks

4.2 Data Breach Response

In the unlikely event of a data breach, we will:

• Notify affected users within 72 hours
• Provide details about the nature and scope of the breach
• Outline steps taken to address the issue
• Offer guidance on protective measures you can take

5. Your Rights and Choices

5.1 Access and Control

You have the right to:

• Access your personal information and business data
• Update or correct inaccurate information
• Export your data in a portable format
• Delete your account and associated data
• Restrict certain processing activities

5.2 Marketing Communications

You can opt out of marketing emails at any time by:

• Clicking the unsubscribe link in any marketing email
• Updating your preferences in your account settings
• Contacting our support team

5.3 Cookie Management

You can control cookies through your browser settings, though this may affect platform functionality.

6. Data Retention

6.1 Active Accounts

We retain your data while your account is active and as needed to provide services.

6.2 Account Deletion

When you delete your account:

• Personal information is deleted within 30 days
• Business data is retained for 30 days for account recovery
• Some information may be retained longer for legal compliance
• Aggregated, anonymized data may be retained for analytics

6.3 Legal Requirements

We may retain certain information longer when required by law, regulation, or legitimate business purposes.

7. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Other legally recognized transfer mechanisms

8. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information promptly.

9. Regional Privacy Rights

9.1 GDPR (European Union)

If you are in the EU, you have additional rights under GDPR, including:

• Right to data portability
• Right to object to processing
• Right to lodge complaints with supervisory authorities
• Right to withdraw consent

9.2 CCPA (California)

California residents have rights under CCPA, including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we don't sell data)
• Right to non-discrimination

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will:

• Notify you of material changes via email or platform notification
• Post the updated policy on our website
• Update the "Last updated" date at the top of this policy

11. Contact Us

For privacy-related questions or requests, contact us at:

• Email: privacy@claritysigns.io
• Address: [Company Address]
• Phone: [Company Phone]

For GDPR-related inquiries, contact our Data Protection Officer at: dpo@claritysigns.io